Pay as You GoOur pay-as-you-go provides an affordable option allowing you to utilize our services without a contract. Just call us when you need IT support. Learn more… Block of Units –
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Comprehensive Service AgreementEver consider the advantages of having a full service IT department at your disposal? Our Comprehensive Service Package will provide you with that level of service. This proactive service package affords you a worry free IT environment. Managed Backup ServiceManaged Malware ProtectionManaged Windows Update Service |
Pay as You Go
Core Features
- Quality IT support
- Availability 9 am – 5 pm Monday – Friday (except holidays)
- No service agreement
- On-site and off-site rates
- Minimum one (1) hour service
Available Services Such As
- Workstation, Server and Network Support
- Software Installation/Upgrades
- Virus Remediation
- Backup Troubleshooting
- Printer and Fax Set-up/Troubleshooting
Block of Units – Non-comprehensive
Core Features
- Purchase “blocks of units” in advance and use in 15 minute increments
- Remote or on-site support for service issues (troubleshooting, questions, adding/removing users, system failure, etc.) during defined hours
- Availability 9 am – 5 pm Monday – Friday (except holidays)
- After hours service available (after hour rates apply)
- Service provided only upon customer's request
- Complementary monitoring
- Discounts for volume block purchases
Comprehensive Service Agreement
Core Features
- Unlimited remote or on-site support for service issues (troubleshooting, questions, adding/removing users, system failure, etc.) during defined hours
- Flat rate monthly fee with twelve month contract
- Proactive maintenance: remote server health monitoring: CPU usage, memory usage, drive space usage, monitoring backup, automated patch/security updates, etc.
- Disaster recovery
- Managed data backup
- Managed malware protection
- Managed software updates
- Quarterly review and trend analysis
Managed Backup Service
Take the worries out of Backup. It’s an important part to protecting your business. Let us take care of it and make sure your data is safe.
Maintaining a continuous backup takes discipline and know-how. Did you ever forget to switch those backup tapes? Are you sure that your e-mail is being backed up properly? Ever had a backup run forever for no apparent reason? Are you sure that all the data that is essential to your business has actually made it onto the backup?
We have your data backed up “over the wire” to a secure off-site data center. We get the backup solution installed and set up for you. We will monitor the process continuously. And should you ever delete that really important presentation by accident, we’ll restore it for you.
Managed Malware Protection
Feel confident that you have consistent, quality malware and spam protection for your business.
We provide malware and spam protection to you as a packaged service. You don’t need to purchase any licenses; the malware protection product is included in our service. Min. contract term: 1 year.
Services included
- We install malware and spam protection on all your computers
- We monitor the malware and spam protection for you
- We will ensure malware and spam protection is always up to date and working fine
- We will respond to and address threats/attacks as appropriate
Managed Windows Update Service
Forgetting to run those important software updates? Let us manage those updates for you.
We fully manage the distribution of Microsoft Updates to all your computers.
Features
- Stay always up to date and protected on the latest security updates and fixes.
- Scheduled installation without needing to rely on user input.
- Troubleshooting of misapplied updates.
- For your convenience server maintenance scheduled on weekends, so not to interfere with your business operations.
- Status Reporting: Which computers have been updated with what and when.
